Our world becomes an increasingly changing place, technology is transformed every day, society advances at a frenetic pace and the reality that surrounds us does not stop surprising us with unprecedented events. These changes affect differently depending on the area that we focus and, for example, in the workplace, we are aware that in the future there will be jobs that even today we are not capable of imagining or new electronic equipment will become crucial elements to carry out some of our daily tasks, but can you guess what will this 2023 bring us?
6 keys to the future of work
While you think about it, we break down some of the biggest trends that will shape 2023 to glimpse a future of work to come.The metaverse will continue to make a difference in 2023, but… Despite rumors about how the metaverse will change the way we work, the technology needed to move the workplace into an immersive virtual environment is still far from scalable. In 2023, work will remain much the same as it was in 2022, with companies adjusting their approach to hybrid work. However, companies should keep the metaverse on their radar, as all indicators point to a metaverse-enabled future of work in the medium to long term.Employee retention will level off, but employees will remain disengaged. We have largely overcome the widespread employee burnout of the “Great Resignation”, a trend that is expected to stabilize given the uncertain context ahead. Just because employees decide to stay doesn’t mean they become engaged and motivated employees. To reverse the trend of years of declining employee engagement, leaders need to start showing more appreciation: for the financial challenges facing employees (especially young ones), for the changing role work is playing in people’s lives and simply for a job well done.Camille Petit, head of Iberia Channel, Jabra In 2023, workers will perceive an increase in digital personal and professional development plans. A recent Microsoft study found that 76% of employees would stay with a company longer if they could benefit more from learning and development support. When work is done virtually, personal and professional development for employees should also be possible. This means that the technology we use at work will mark the way we develop as professionals and as people. In 2023, we can expect companies to more widely integrate digital benefits such as online courses, mental health app subscriptions, and professional collaboration technology into their employee experiences.
These are the 6 technological keys that will define the future of work this 2023
Companies will begin to reduce the number of buildings and design “super offices” that allow for better collaboration. We know from our recent Jabra Hybrid Ways of Working 2022 Global Report that close to half of organizations globally have reconfigured their offices since the start of the pandemic. However, in an era of physical disconnection in the office, people are looking for real human connection at work in spaces where collaboration, both formal and informal, is enhanced compared to working from home. For this reason, in 2023 it will go from “task-focused” workspaces to “designed for interaction” workspaces. This means reducing the footprint of buildings in favor of more concentrated offices built with technology that allows people to experience unique interactions with all their colleagues, whether they are in the building or not.Leaders will need to address the impacts of macroeconomic uncertainty on mental health. As the recession approaches and consumer demand slows, many companies expect to take a big hit in 2023. But beyond the bottom line, macroeconomic uncertainty weighs heavily on the mental health of employees. If companies are to weather the storm, leaders must take proactive steps to support their employees during this period of macroeconomic uncertainty.A renewed focus on call center agent wellness will emerge, fueled by changes in leadership and emerging technologies. The pandemic caused rapid changes in the ways of working, but for many organizations having hybrid or flexible call centers is becoming a permanent feature; Amazon is even going 100% remote for its call centers. At the same time, they have not been immune to the impacts of the “Great Resignation,” which combined with increased complexity and a potential recession creates a perfect storm for leaders. In 2023, we can expect organizations to focus much more on retention, training, and wellness, as well as begin to implement new technologies that help reimagine the supervisor role in a remote or hybrid environment.Author: Camille Petit, head of Iberia Channel, Jabra