Wed. Sep 27th, 2023

This was the ITSM Experience Day, the event organized by DEISER and Atlassian, which took place on October 27 in Madrid. About 60 people enjoyed a day of great interest in which they discussed fundamental issues to understand the evolution of Agile Service Management tools. The event focused on Jira Service Management and its potential to address digital transformation processes in the different business areas of the companies. Gloria Segura, Gregory Goubert, Solution Engineer from Atlassian, Izaskun Fernández from DEISER and Jaime Cámara, were in charge of leading the ITSM Experience Day.

This was ITSM Experience Day

In the introduction, Guillermo Montoya, executive president of DEISER, highlighted the enormous growth of Atlassian in the last 3 years and its position as a leading and visionary company in the ITSM world, according to studies by Gartner and Forrester. Next, Gloria Segura, ITIL & Prince 2 expert, explained the importance of ITIL4, and its role in the digital transformation of companies. He stressed that we must understand this framework as a proposal and never as something prescriptive.Gregory Goubert, Senior Solutions Engineer & Partners at Atlassian, was in charge of showing the enormous potential of Jira Service Management and gave us some of the improvements that are expected in the next few months.

This was the ITSM Experience Day, where Gartner and Forrester place Atlassian as a leader in the ITSM world

For his part, Jaime Cámara, Director of Transformation at Aliseda Inmobiliaria, offered a clear, precise and detailed explanation on how DEISER and Aliseda Inmobiliaria have collaborated to transform the entire operation of the company through the creation of different Service Desks based on Jira Service Management.Finally, Izaskun Fernández, Head of Atlassian Solutions at DEISER, explained to the attendees how DEISER has been using Atlassian tools internally for 15 years, focusing his explanation on the way in which Jira Service Management is used to manage requests for Services from the DEISER Atlassian Solutions team.

By Alvaro Rivers

Award-winning student. Incurable social media fanatic. Music scholar. Beer maven. Writer.