CaixaBank and Microsoft have presented the AI Innovation Lab, with the aim of promoting the application of Artificial Intelligence (AI) in new financial solutions, as well as creating new innovative work environments located in the Metaverse. The agreement involves the launch of an Artificial Intelligence Laboratory between both entities, with the special involvement of CaixaBank Tech, the technology company launched in 2021 to promote the technological evolution of the CaixaBank Group. “The combination of CaixaBank’s deep knowledge of the financial market, with Microsoft’s experience in Artificial Intelligence and other innovative technologies, will facilitate the development of solutions that will transform the experience of financial services customers”, says Alberto Granados, president of Microsoft Spain .
Artificial Intelligence (AI)
The AI Innovation Lab will focus on the development of proofs of concept, prototypes and use cases that explore the disruption in financial services from the application of Artificial Intelligence technologies.
CaixaBank and Microsoft create an innovation laboratory in Artificial Intelligence and metaverse
Among the first co-innovation projects identified, those related to the improvement of AI models using new emerging technologies that are currently in the field of research stand out, as well as the incorporation of Artificial Intelligence in day to day ( ‘AI at Scale’).
Both companies will also work on the creation of interactive virtual environments (metaverses) that offer immersive experiences, with applications to improve the experience of customers and employees, as well as the implementation of hybrid work scenarios. The metaverse may have multiple possibilities in the financial sector, from the creation of a new interaction channel that would extend the customer experience to the creation of internal collaboration models in virtual offices, through the incorporation and development of talent, among many others. others.
As part of the co-innovation agreement between the two companies, CaixaBank and Microsoft will define a series of training itineraries for professionals in the bank’s technical and business areas, including the AI Business School for Financial Services, a training program whose objective is acquire strategic knowledge about the impact of the application of Artificial Intelligence to financial services. Likewise, technical training will be reinforced in the areas of cloud, security, data management and AI, in line with the specialization in technological careers that is promoted at CaixaBank Tech.